We require 24 hours notice to cancel an appointment with a general practitioner. Our general surgeon requires five (5) business days’ notice for cancellations. There are many other patients waiting for appointments and failure to cancel within specified timeframes will result in a missed appointment charge of (a) $50.00 for missed appointments with a general practitioner, or (b) $100.00 for missed appointments with a specialist.
We will do our best to organize specialist referrals and hospital investigations in a timely manner. However, wait times are often long. Should you not receive a follow-up from us regarding specialist referrals or hospital investigations within two (2) months (or earlier for urgent matters), please inquire at our clinic about the status of your referral.
Our clinic policy is to not provide lab results over the telephone. Only our doctors can interpret lab results and the staff will not comment when asked. Please understand that it can take up to ten (10) days or longer for our office to receive results back from various labs or hospitals, and we are not responsible for any such delays.
Please always make an appointment with a physician at our clinic after you undergo a hospital investigation in order to discuss results. We will do our best to contact you to book an appointment if your investigation results are abnormal. We will attempt to call you and, if we are unable to reach you, or a family member, or to leave a voicemail, we shall send you a letter in the mail. From time to time, we may contact you to discuss relevant normal results. However, note that no follow up system is 100% accurate or failsafe. Therefore, we suggest that you to follow up with a doctor at our clinic after every hospital investigation that you undergo.
Please note: At times we may need to leave messages on your voicemail (such as the time and place of a specialist referral or a message that lab tests are normal). We will, however, leave only very general information on voicemail. Hence, please provide us with the most secure phone number(s) that you have. If one of your phone numbers cannot or should not be used to leave voicemail messages due to confidentiality concerns, please ask us to remove this phone number from your chart.
Our doctors do not prescribe oxycodone (Percocet), buprenorphine (Suboxone) or methadone.
When transferring records to our clinic, always provide us with photocopies of records and not the original documents. We shred all records that are scanned into our electronic medical record database. Hence, the originals should remain in your or your former doctor's possession.
Please read this document completely. Continuing onto InStoreMed.com means that you agree with these Terms of Use.
Last updated: March 4, 2022 - Version 2.0
Richmond In-Store Medical Clinic (Richmond In-Store Medical Clinic, "we", "us", or "our") owns and operates the website www.InStoreMed.com, including any subdomains thereof (the "Website"). These Terms of Use (the "Terms") and our and govern your use of the Website and the content available therein. Please carefully read these Terms and the Privacy Policy, as they contain important information about your rights and responsibilities. By accessing this Website you acknowledge that you have read, understood and agree with the Terms and the Privacy Policy. If you do not wish to be bound by these Terms, please stop using this website immediately.
By way of the Website, we offer to certain users ("User", or "you") access to certain services provided by us by way of a secure online platform (the "Portal"). These Terms apply additionally to a User's use of the Portal.
IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS OR THE Privacy Policy YOU MUST IMMEDIATELY DISCONTINUE ANY USE OF THE WEBSITE AND/OR PORTAL AND ANY SERVICES OFFERED OR PROVIDED BY WAY OF SAME.
DO NOT USE THE WEBSITE AND/OR PORTAL TO COMMUNICATE WITH US OR FOR TREATMENT OF MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING AN URGENT MEDICAL ISSUE OR A RESPONSE FROM US IS NEEDED QUICKLY REGARDING YOUR HEALTH CARE, YOU MUST INSTEAD GO TO A NEARBY URGENT CARE CENTRE OR EMERGENCY DEPARTMENT, OR CALL 9-11 IMMEDIATELY.
These Terms comprise an electronic contract that establishes the legally binding terms you must accept to use the Website. The Terms include our Privacy Policy.
By accessing or using the Website you accept and agree to the terms, conditions and notices contained or referenced herein and consent to have the terms and all notices provided to you in electronic form. The Terms may be modified by us from time to time. Such modifications will become effective upon posting on the Website. We shall notify you of changes to the Terms through notices on the Website, by email, or by both. To withdraw your consent, you must cease using the Website.
The Portal provides a secure online platform which enables you to receive patient care services (the "Services") from one of our physicians licensed to practice medicine in the Province of British Columbia. Access to and use of the Portal requires that Users create a patient user account (the "User Account"). In order to create the User Account, you must provide your certain personal information and identification , and agree to these Terms, our Privacy Policy and our Fee Schedule
You agree to treat your interactions with the Portal confidentially, and to not disclose to any other person or entity your user name, password, or any other piece of information chosen by you or provided to you as part of our security procedures. You agree to exercise caution when accessing your User Account so that others are not able to view or record your password. Your User Account is personal to you and you agree to not provide any other person with access to the Portal or any part thereof, nor to any information contained therein, such as your user name, password, or other security information.
You agree that you will not use the Portal for improper, unethical or fraudulent purposes. It is a condition of your use of the Portal that all the information you submit is correct, current, and complete.
We reserve the right, at any time, to suspend, disable or terminate your User Account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion for any or no reason, including any violation of any provision of these Terms.
You may stop using the Portal or deactivate your User Account at any time. Should you discontinue your use of the Portal, or if your User Account is discontinued or terminated for any reason, your User Account will be deactivated. We will work with you to fulfill any personal information access requests.
As long as you maintain an active User Account, you consent to, and may not "opt out" of receiving Service-related communications from us.
Terms Specific to the Portal
By the User checking the "I Have Read and Accepted the Terms of Use and the Privacy Policy" box, a binding agreement is executed between the User and Richmond In-Store Medical Clinic. As such, we strongly recommend that the User reads these Terms carefully, and seeks (or waives their right to) independent legal counsel as required.
If the User breaches any provision of the Terms, the User's right to access the Portal and the performance of the Services, if applicable, shall cease immediately.
By agreeing that the User has read and accepted the terms and conditions contained herein and in the Privacy Policy and Fee Schedule, and by completing the User Registration Form, the User represents and warrants that:
The Portal (and any portion thereof), the Services offered therethrough, may be modified by us from time to time at our sole discretion, such modifications to be effective upon posting. We will notify users of any such changes and to any changes to the Terms, including the Privacy Policy and Fee Schedule, through notices on the Portal or by email, or both. Users are advised to review these Terms regularly. Continued use of the Portal and/or Service(s) will signify acceptance of any modifications by the User.
Scope of the Portal
The Portal is offered only as an assistive step prior to the performance of certain Services by Richmond In-Store Medical Clinic physicians and/or staff. The Portal exists solely for the purposes of: (a) assisting in the collection and provision of consent; (b) facilitating communications necessary for the performance of such Services; and (c) serving as a medium through which payments for Services can be made (the "Purposes"). The Portal does not itself offer or provide medical advice or diagnostic services.
Richmond In-Store Medical Clinic may, from time to time, communicate with you via email with respect to our Services, and in so doing, may use some or all of the information you provide us with when registering for a User Account. The contents of those emails may include, but are not limited to, confirmations of appointments, laboratory and/or radiology requisitions, and brief notes regarding your medical condition. Richmond In-Store Medical Clinic will take all reasonable steps to ensure that the transmission of any such information to you is done as securely as possible, and will only transmit as much information, including personally identifiable information, as is necessary for the purposes for which any such communications are made. You agree to allow Richmond In-Store Medical Clinic to transmit any such information via email. If you do not agree to such transmission, please contact Richmond In-Store Medical Clinic, and alternative arrangements may be made to allow you to retrieve this information.
By using the Portal, you agree to provide payment to the Richmond In-Store Medical Clinic, in accordance with the Fee Schedule. By using the Portal and the Services made available therethrough, you accept and are bound by the Fee Schedule.
All prices posted on the Fee Schedule are subject to change without notice. The price charged for a service will be the price advertised on the Fee Schedule at the time the Services are sought. We strive to display accurate fee information;
however, we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to our fees. We reserve the right to correct any errors, inaccuracies or omissions at any time and to cancel any requests for Services.
All prices posted on the Fee Schedule are subject to change without notice. The price charged for a Service will be the price advertised on the Fee Schedule at the time the Services are sought.
Terms of payment are within our sole discretion and payment must be received by us in advance of our acceptance of a request for our Service.
We utilize a third party payment processor, Stripe, to receive payment in accordance with our Fee Schedule.
You confirm that, at the time of payment, the following will be accurate:
You must not attempt to circumvent or violate the security of the Website or Portal including, without limitation
Richmond In-Store Medical Clinic either owns the proprietary rights, including copyright, to, or has acquired the necessary permissions to use, to the Website and Portal, and in all content, trademarks, trade names, service marks, documents and other materials, including all text, HTML (hypertext markup language) code, multimedia clips, images, graphics, icons, JavaScript code, and other intellectual property and proprietary materials related thereto (the "Intellectual Property"). Unauthorized use by you of the Information may violate copyright, trademark, and other laws.
InStoreMed.com and related names displayed on the Website and/or Portal are the trademarks, service marks or registered trademarks of Richmond In-Store Medical Clinic. Except as provided for under these Terms, any reproduction of any of these marks without our express written consent is strictly prohibited. Except as expressly granted, nothing contained in these Terms shall be construed as conferring any license or right to the Intellectual Property or other proprietary rights of Richmond In-Store Medical Clinic to you.
We grant you a nonexclusive, non-transferable, and revocable to use the Website and/or Portal for your, personal home use only, provided that you: (i) abide by these Terms; and, (ii) do not copy, modify, transmit, adapt, create derivative works from, make use of, decompile, decode, disassemble, reverse engineer, reverse assemble, attempt to discover any source code or architectural framework, or reproduce in any way the Intellectual Property. You agree to not remove, obscure or otherwise alter any proprietary notices appearing on any content, including copyright, trademark and other intellectual property notices.
Subject to the limited licenses granted in these terms, no licence is granted to you or any other party for the use of our Intellectual Property.
Any third-party trademarks, service marks or other intellectual property displayed on through the Website or Portal are used with the authorization of the owner of the intellectual property, subject to their guidelines for use. We cannot authorize you to use, reproduce or modify any third party intellectual property used on the Website or Portal, and are not responsible for any loss or damage you may suffer or incur in connection with your use of any third party intellectual property for your own purpose.
We may provide links through the Website and/or Portal to the websites of third parties. These websites are owned and operated by third parties over whom we do not have control. We have not reviewed all of the sites linked through the Website and/or Portal and accept no responsibility for the contents or use of third-party websites. The inclusion of any link does not imply endorsement by us of the website. Use of any such linked websites is at your own risk. Any links to third-party websites are provided for your interest and convenience only. We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third-party websites or for any acts, omissions, errors or defaults of any third party in connection with their websites.
The Richmond In-Store Medical Clinic, to the fullest extent permitted by law, disclaims any and all warranties, either expressed or implied, statutory or otherwise, makes no representations or warranties of any kind including, without limitation any representations or warranties about the accuracy, reliability, completeness, currency or timeliness of the Website or Portal, or the Services which may be provided by way of same, or any results or outcomes that may be obtained from the use of the Portal or the Services. You acknowledge and agree that the Website, Portal and the Services provided therethrough are provided to you on an "as is" and "as available" basis.
If you use any of the Website, Portal and/or Services, you do so at your own risk. We expressly disclaim any warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchant ability, fitness for a particular purpose, title and non-infringement.
If you access or transmit any content through the use of the Website or Portal, you do so at your own discretion and your sole risk. You are solely responsible for any loss or damage to you in connection with such actions. We are not responsible for any incorrect or inaccurate content in connection with the Website or Portal. We are not responsible for the conduct, whether online or offline, of any user of the Website or Portal. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications.
For greater certainty, we do not warrant that:
You acknowledge and agree that Richmond In-Store Medical Clinic shall not be responsible or liable for any harm, loss, damages, injury, claims or liabilities whatsoever (including without limitation, direct, indirect, special, punitive or consequential damages, or damages for loss of information), whether Richmond In-Store Medical Clinic has been advised of the possibility of such damage or loss, arising from or in connection with:
Richmond In-Store Medical Clinic assumes no liability or responsibility for any:
We will not be liable for any failure or delay in performing under these Terms where such failure or delay is due to causes beyond our reasonable control, including natural catastrophes, governmental acts or omissions, laws or regulations, terrorism, labor strikes or difficulties, communication system breakdowns, hardware or software failures, transportation stoppages or slowdowns or the inability to procure supplies or materials.
You acknowledge and agree that above DISCLAIMERS and these LIMITATIONS OF LIABILITY are an agreed upon allocation of risk between you and Richmond In-Store Medical Clinic. You acknowledge and agree that if you did not agree to these limitations of liability you would not be permitted to access the Website, Portal or Services. You acknowledge and agree that such provisions are reasonable and fair.
You agree to defend, indemnify and hold us, and our subsidiaries, parents, affiliates, and each of our and their directors, officers, managers, partners, agents, other representatives, employees and customers (each an "Indemnified Party"), harmless from any claim, demand, action, damage, loss, cost or expense, including without limitation, lawyers' fees and costs, investigation costs and settlement expenses incurred in connection with any investigation, claim, action, suit or proceeding of any kind brought against any Indemnified Party arising out of your use of the Website, Portal and/or Services, any alleged or actual infringement of the intellectual property rights of any party, any injury or damage to property or person, any act by you in connection with any user of the Website, Portal and/or Services or any other third party, or alleging facts or circumstances that could constitute a breach by you of any provision of these Terms and/or any of the representations and warranties set forth above.
You acknowledge and agree that we, in our sole discretion, may terminate your access to the Website and/or Portal for any reason, including, without limitation, your breach of these Terms. You understand and agree that we are not required, and may be prohibited, from disclosing to you the reason for termination of your access to the Website and/or Portal. You acknowledge and agree that any termination of your access to the Website and/or Portal may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and bar any further access to the Website and/or Portal. Further, you acknowledge and agree that we will not be liable to you or any third party for any costs or damages of any kind for or resulting from any termination of your access to the Website and/or Portal. Upon termination, your information may be destroyed or kept as necessary.
In the event a dispute arises out of or in connection with these Terms, the parties shall attempt to resolve the dispute through friendly consultation.
If the dispute is not resolved within a reasonable period then any or all outstanding issues shall be referred to mediation on notice by one party to the other, with the assistance of a neutral mediator jointly selected by the parties. If the dispute cannot be settled within thirty (30) days after the mediator has been appointed, or within such other period as agreed to by the parties in writing, either party may refer the dispute to arbitration under the International Commercial Arbitration Rules of Procedure of the British Columbia International Commercial Arbitration Centre (the "BCICAC"). The appointing authority shall be the BCICAC and the case shall be administered by the BCICAC in accordance with its Rules.
These Terms shall be governed by, and construed under, the laws of British Columbia, and the laws of Canada applicable therein. You irrevocably submit to the exclusive jurisdiction of the courts located in the Province of British Columbia. The Richmond In-Store Medical Clinic makes no representations that the Portal or the Services are available for use in other locations.
Notwithstanding any other agreement or understanding between you and Richmond In-Store Medical Clinic, these Terms, the Privacy Policy and the Fee Schedule, as updated from time to time, shall, in combination, constitute the sole and entire agreement between you and Richmond In-Store Medical Clinicwith respect to the Website, Portal, and Services offered therethrough, and supersedes and invalidates all other commitments, representations, warranties, conditions and understanding relating to the subject matter hereof, whether oral or written.
If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect its original intentions and the remainder of the provisions shall remain in full force and effect.
We shall be excused from performance under these Terms if we are prevented, forbidden or delayed from performing, or omits to perform, any act or requirement under these Terms by reason of, without limitation: (a) any provision of any present or future law or regulation; (b) any act or omission of a third party; (c) any act of God, emergency condition (including pandemics or epidemics), or war; (d) acts of civil authorities; (e) acts of military authorities; (f) riots; (g) embargoes; (h) acts of nature or natural disasters; (i) computer or telecommunications or other technological failure; or (j) any other circumstance beyond the control of Richmond In-Store Medical Clinic.
The terms, provisions, covenants, and conditions contained in these Terms which, by their terms, require their performance after the expiration or other termination of these Terms will be and remain enforceable notwithstanding the expiration or other termination of these Terms for any reason whatsoever.
No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.
Richmond In-Store Medical Clinic may, in its sole discretion, modify or revise these Terms, its Privacy Policy, or its Fee Schedule from time to time without notice and you agree to be bound by such modifications or revisions. Your continued use of the Website, Portal, or the Services provided therethrough constitutes your acceptance of such modifications. You should visit these pages often to review the Terms, Privacy Policy, and Fee Schedule. Nothing in these Terms shall be deemed to confer any third party rights or benefits.
We may change, withdraw, or terminate the information, material, or any service or function provided on or through the Website or the Portal, at any time at our sole discretion without notice. We are not liable if, for any reason, all or any part of the Website or Portal is restricted to Users or unavailable at any time or for any period.
If you have any questions or concerns about these Terms, the Privacy Policy, or the Fee Schedule, you may contact us at info@InStoreMed.com
Please read this document completely.
Continuing onto InStoreMed.com means that you agree with this Privacy Policy.
Last updated: March 3, 2022 - Version 2.0
Welcome to the Richmond In-Store Medical Clinic portal (the "Website"). This Website includes and is operated by the Richmond In-Store Medical Clinic (Richmond In-Store Medical Clinic, "we," "us," "our") and our directly-affiliated or subsidiary websites. Our Website allows, among other things, patients to book medical appointments with our physicians and receive other patient care services (the "Services"). Specific Services are described in greater detail below. Please read this document completely.
This Privacy Policy is designed to be read in connection with our Terms of Use, which is available at By accessing the Website and/or using the Services, you agree to be bound by both our Terms of Use and Privacy Policy. If you do not agree with this Privacy Policy or our Terms of Use, your only recourse is to cease using the Website and/or Services.
The Richmond In-Store Medical Clinic is committed to protecting the privacy of the users of this Website (the "User", "you", "yours") and seeks to provide you with a safe and secure user experience. This Privacy Policy describes: our privacy practices; how we collect, use, disclose and treat your personally identifiable information ("PII") during your use of or access to this Website and the Services; and, the part that you play in safeguarding your PII while using this Website and/or accessing the Services.
This Privacy Policy and our practices regarding the collection, use and disclosure of PII have been designed to comply with the Personal Information Privacy Act, SBC 2003, c. 63 as amended from time to time (“PIPA”) and to meet or exceed the relevant guidelines and standards published by the Doctors of B.C., the College of Physicians and Surgeons of B.C., and the Office of the Information and Privacy Commissioner of British Columbia.
Unless otherwise defined in this Privacy Policy, all capitalized defined terms have the meanings ascribed to them in the Terms of Use.
The Website provides Users access to a secure online portal and platform (the “Portal”) allowing them to receive Services from one of our physicians licensed to practice medicine in the Province of British Columbia and our support staff. The Services are only accessible to Users who have provided certain PII and other identification information we require to create a patient user account with us (the “User Account”), and who have agreed to this Privacy Policy and Terms of Use.
When you create a User Account and/or use our Services, we collect certain information about your device, your interaction with the Website and/or Portal, and information necessary to provide our Service.
When you create a User Account, we collect certain information from you to verify your identity as you use the Portal. Your User Account must not be accessed by anyone other than the person who created the User Account. Notwithstanding the foregoing, a parent or guardian of a User who is under the age of majority may access a User Account on behalf of that User if necessary.
In order to optimize our Website, Portal, and/or Services and provide you with a better user experience, we may collect certain User Data about you:
The Richmond In-Store Medical Clinic uses this Website and/or the Portal to collect, and may use and disclose, your Personal Data, including personal health information, in order to deliver our Services. Our Services include, but are not limited to: allowing Users with Users Accounts to book medical appointments; communicating with Users to attend to their patient care needs; communicating with you about our patient care related inquiries; communicating recommendations; and, sharing test results with Users.
We will only collect Personal Data that you knowingly and willingly provide to us, for example, during onboarding when creating a User Account, or when you make a purchase through our Services.
We utilize the third-party payment processor, Stripe, to collect payments for some of our Services in accordance with our . For more information about how Stripe handles end-user and other customer data, please see Stripe’s Privacy Policy at https://stripe.com/en-ca/privacy.
We communicate with you through the mediums available from time to time on or in this Website and/or the Portal, including instant messaging, videoconferencing, text messaging and email. Richmond In-Store Medical Clinic may automatically collect certain Aggregate Information. This Aggregate Information is used to analyze the use of resources, prevent fraud, troubleshoot, and also to improve our Website, the Portal, and/or the Services.
We may disclose your Personal Data you. We may also disclose your Personal Data to other health professionals if, and only to the extent that, such disclosure is required to provide the Services. For example, we may disclose your Personal Data when answering inquiries by health care professionals pertaining to any requests for laboratory services, imaging, testing, specialist referrals and treatment referrals. In any event, the communication of Personal Data or other medical information to you or to health professionals may be done via email. While we will do all we reasonably can to secure and protect any and all information transmitted via email, you understand that email transmission of information carries certain risks, and you agree to solely assume any such risks.
We will not otherwise disclose your Personal Data unless we have your express consent or are required or permitted by law to do so. PIPA permits our disclosure of your Personal Data without express consent where: such disclosure is clearly in your personal interest and your consent cannot be obtained in a timely way, or where the disclosure is necessary for your medical treatment and you do not have the legal capacity to give consent. We may also be permitted or required to disclose your Personal Data without your expressed consent in other exceptional circumstances, such as when required by law or legal process (such as a Court order or subpoena), or to address actual or threatened illegal or harmful conduct. In general, we will limit the amount and type of Personal Data that we collect from you to that which is necessary for providing our Services and attending to your patient care needs.
We will not sell your Personal Data to third parties.
Links to Other Websites
Our Website, Portal, and/or Services may contain links to other websites that are controlled by third parties. We are not responsible for any of the content, user terms, or privacy policies for websites that we do not own or control. You are strongly advised to read the terms and policies of all websites you visit or mobile apps you use.
Cookies
Cookies are small pieces of data stored in text files that are saved on your computer or devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a temporary “session cookie”) or for multiple repeat visits (using a “persistent cookie”).
Any use of cookies – or of other tracking tools – by the Website, Portal, and/or Services or by the owners of third-party services used by the Website is solely for the purpose of better providing you with the Services, in addition to any other purposes described in this Privacy Policy or any other policy we may publish regarding our Website, the Portal, and/or the Services from time to time.
You can change your browser's settings to delete cookies that have already been set and to not accept new cookies; however, please note that if you delete cookies or do not accept them, you may not be able to use all of the features the Website, Portal and/or Services offer. To learn more about how to do this or to learn more about cookies, please contact us, or visit www.internetcookies.com.
Security of your Personal Data is of the utmost importance, so when you submit sensitive information through the Website or Portal, your information is protected both online and offline. The Richmond In-Store Medical Clinic has imposed stringent safeguards to protect your Personal Data, including your personal health information, accessible via the Website and/or through the Portal. Security measures have been integrated into the design, implementation, and operation of the Website and the Portal. We use a combination of firewall barriers, encryption techniques (https) and authentication procedures, among others, to maintain the security of your online communications and to protect User Accounts and systems from unauthorized access. Communications are encrypted using the Secure Socket Layer (SSL) system. Our physicians and staff will only log into the Website through a secure 2-step authenticated network. Any payment transactions will be encrypted using SSL technology. We utilize up-to-date anti-malware software as well as audit trails to record user access. Our cloud services are secure and store your Personal Data within Canada. Our employees are required to maintain the confidentiality of your Personal Data and may not use such Personal Data for any unauthorized purpose.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Data. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
The contact information for our Privacy Officer is below and you may contact our Privacy Officer with any questions or concerns about how the Richmond In-Store Medical Clinic is handling your Personal Data. You must also do your part to protect and safeguard your Personal Data when using this Website and/or the Portal. As required by our Terms of Use, we suggest[Some of this language spoke to "requiring" Users to do these things to protect their data - that probably isn't necessary. If they do (or don't do) something that results in their privacy rights being infringed by a third party, that isn't SVMC/RISMC's concern.] that you:
In any event, Richmond In-Store Medical Clinic is not responsible for any breaches of your privacy rights by third parties resulting from your failure to adhere to the above guidelines.
By accessing and by continuing to access and use the Website, Portal and/or Services, you consent and agree to our collection, use and disclosure of your Personal Data in accordance with this Privacy Policy. Please carefully read this Privacy Policy in its entirety, and in particular, 1. HOW WE COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION, and 2. HOW WE WORK WITH YOU TO SAFEGUARD YOUR PERSONAL INFORMATION before using the Website, Portal and/or Services so as to ensure that you are providing informed and meaningful consent. If you do not agree to the Privacy Policy, your only recourse is to cease using and/or accessing the Website, Portal and/or Services.
You may change or withdraw your consent at any time. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. If you withdraw or do not provide us with your consent to our collection, use, and disclosure of your Personal Data, you may limit or prevent us from being able to provide you with our Services.
Richmond In-Store Medical Clinic believes in the right of individuals to access their health information and manage their Personal Data. You have the right, upon submitting a request to us, to be informed of the existence, use and disclosure of your Personal Data under our control, subject to certain exceptions set out in applicable law. Please direct your requests for access to your Personal Data to our Privacy Officer. We may request that you provide us with sufficient detail and information to verify your identity and enable us to adequately respond to your request. We will attempt to respond to requests promptly and, in any event, within such timelines as may be stipulated by applicable law. We may charge you a fee to receive copies of your Personal Data kept on record, however, we will advise you of any such fees in advance. In the event we cannot provide you with access to your Personal Data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
It is important that the Personal Data we collect is accurate and complete. Having accurate information about you is critical to our provision of the Services to you. You may update, correct, and otherwise revise Personal Data provided to us on your own by accessing your User Account, or by contacting our Privacy Officer
Despite our best efforts, errors may occur. If a User demonstrates to us that their Personal Data in our records is inaccurate or incomplete, we will revise our records accordingly and, where relevant, make reasonable efforts to advise relevant third parties to whom that information has been disclosed. Please direct all requests for revision of Personal Data to our Privacy Officer.
We retain your personal health information for a minimum period of sixteen (16) years from either of (1) the date of the last entry of such information, or (2) the date on which a patient about which such information has been entered reaches age of majority (whichever is later), in accordance with our obligations under PIPA and the regulatory requirements and by-laws established by the Doctors of B.C. and the College of Physicians and Surgeons of B.C pursuant to the Health Professions Act, RSBC 1996, c. 183 (the “Regulatory Requirements”. The Richmond In-Store Medical Clinic has appropriate procedures in place with respect to the secure destruction, deletion, and disposition of your Personal Data when we are no longer legally obliged to retain your Personal Data.
Any Personal Data not subject to the Regulatory Requirements shall only be kept for as long as is reasonably necessary to fulfill the purposes for which such Personal Data was collected, or as required by applicable laws or regulations
We may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, there may be circumstances in which we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be destroyed. Therefore, your any of your rights to access, rights to erasure, rights to rectification and rights to data portability cannot be enforced after expiration of the retention period and we no longer possess such data.
We shall use our best efforts to ensure that unauthorized parties will not access or obtain collected Personal Data in contravention of this Privacy Policy. However, due to the potential for interception, loss, or alteration of information transmitted over the internet, we cannot and do not guarantee complete confidentiality and security of your Personal Data. You acknowledge and agree that any information you communicate to us over the internet is at your own risk.
The security of your Personal Data is important to us. Please advise our Privacy Officer immediately of any incident involving the loss of, unauthorized access to, or disclosure of Personal Data that is in our custody or control.
Employees of the Richmond In-Store Medical Clinic will immediately report any breach of privacy, or suspected breach of privacy, to the Richmond In-Store Medical Clinic's Privacy Officer on discovery of same. A breach of privacy includes: unauthorized external or internal access to our physical records or electronic records; misdirected communications, including mail, fax, and electronic communications; and, the loss or theft of physical records or electronic records stored on data storage devices.
The Richmond In-Store Medical Clinic Privacy Officer will coordinate a review of the matter with our management team and investigate all reported privacy breaches or suspected privacy breaches. If we become aware of a privacy breach concerning your Personal Data, we will notify you in accordance with our obligations under PIPA, and may report the breach to the Office of the Information and Privacy Commissioner of British Columbia (“OIPC”) or to the appropriate authorities, including the police, as the case may be.
The Richmond In-Store Medical Clinic has designated a Privacy Officer who is responsible for coordinating the our compliance with this Privacy Policy and with the Richmond In-Store Medical Clinic’s obligations generally under PIPA and the Regulatory Requirements. The contact information for our Privacy Officer is as follows:
Attention: Ying Pang, Privacy Officer
Email: info@InStoreMed.com
Address: 4651 No. 3 Road, Richmond, B.C. V6X 2C4
We are committed to having an accessible and responsible complaint handling process in place to ensure you can express concerns about compliance with PIPA and the Regulatory Requirements. Any complaints, disputes, or other feedback concerning our privacy practices, procedures, and this Privacy Policy can be submitted directly to our Privacy Officer. Where appropriate, we will provide a written response to you and may amend our privacy practices and procedures or this Privacy Policy in response to your or other’s concerns.
If you have raised a concern with our Privacy Officer and are not satisfied in how performed its duties under PIPA or the Regulatory Requirements, or wish to seek a review of the Richmond In-Store Medical Clinic’s response to your privacy concern, or wish to make an access or correction request, you can contact the OIPC.
OIPC Website: www.oipc.bc.ca
OIPC Phone number: (250) 387-5629
OIPC Email: info@oipc.bc.ca
We reserve the right to make changes to this Privacy Policy from time to time. In order to ensure you are up to date with the latest changes, we advise you to visit this page frequently. We reserve the right to change or modify any of the terms and conditions contained in this Privacy Policy, at any time and in our sole discretion. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Website, the Portal and the Services. Your continued use of the Website constitutes your acceptance of such modifications.
You may obtain this Privacy Policy and any related information from our Website or upon request by contacting us at info@InStoreMed.com.
This Privacy Policy does not create or confer upon any individual any rights, or impose upon Richmond In-Store Medical Clinic any rights or obligations outside of, or in addition to, any rights or obligations imposed by PIPA, any other applicable federal or provincial privacy laws, or under the Regulatory Requirements. Should there be, in a specific case, any inconsistency between this Privacy Policy and any such laws, this Privacy Policy shall be interpreted in respect of that case to give effect to, and comply with, such privacy laws.
| Valid British Columbia Services Card | Free |
| Valid extra-provincial health card (Alberta, Ontario, etc. except Quebec) | $5.00 |
| Not Canadian resident Invalid British Columbia Services Card Invalid extra-provincial health card Quebec Health Insurance Card |
$200.00 |
| Certificate for time off work or school (Sick Note) | $30.00 |
| Insurance and other paperwork per page (telemedicine) | $100.00 |